Terms of service

This website is operated by JCA Hair Ltd. Throughout the site, the terms “we”, “us” and “our” refer to JCA Hair Ltd. By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service.

By using this website, you confirm you are at least 18 years old or have permission from a parent or guardian.


 

 

Products & Services

We specialise in professional quality loc extensions and related products.

All products are prepared individually for each order. Due to the nature of human hair products, slight variations in colour, texture, and appearance may occur. This is normal and not considered a defect.

Product images are for reference only.


 

 

Order Acceptance

 

We reserve the right to refuse or cancel any order if:

• Fraud is suspected

• Payment cannot be verified

• Incorrect pricing occurs

• Stock availability changes

If an order is cancelled after payment, a full refund will be issued.


 

Pricing & Payments

 

All prices are listed in GBP unless otherwise stated.

We reserve the right to change prices at any time without notice.

Payment must be completed before order processing begins.

 

Processing & Shipping

All orders require processing time as each order is prepared individually.

Estimated delivery times are outlined in our Shipping Policy.

Delays caused by couriers, customs, or external factors are outside our control.

 

 

 

Returns & Refunds

Due to hygiene regulations and the custom preparation of human hair products, all sales are final unless the item arrives faulty.

Please refer to our Returns Policy for full details.


 

 

Product Care Responsibility

 

Once the product has been delivered, proper care becomes the customer’s responsibility.

JCA Hair Ltd is not responsible for damage caused by:

• Incorrect installation

• Improper maintenance

• Chemical processing

• Heat damage

• Third-party services

We recommend professional installation where possible.


 

 

Limitation of Liability

JCA Hair Ltd is not liable for any indirect or consequential damages resulting from the use of our products.

Our liability is limited to the purchase value of the product.

 

Intellectual Property

All content on this website including images, text, branding, and logos belongs to JCA Hair Ltd and may not be copied or used without permission.

 

 

 

Changes to Terms

 

We reserve the right to update these Terms of Service at any time. Continued use of the website means you accept any updates.


 

 

Contact Information

 

JCA Hair Ltd

Company Number: 14970859

Email: jca@jcahair.com

 

Customer Agreement

 

By purchasing from JCA Hair Ltd, you confirm that you have read and agreed to our:

• Shipping Policy

• Returns Policy

• Terms of Service